Security leadership
Protective security, operational governance and accountable decision-making in high-risk environments.
Senior operational leadership portfolio
Leadership under pressure.
Clarity when consequences matter.
Philip Andrew Hinchcliffe M.ISRM is a senior operational leader with 26+ years of experience applying intelligence-led decision-making, threat assessment and executive decision support across security risk, incident response, investigative coordination, resilience and crisis management.
01 / Executive profile
Security cleared (SC)
Open to relocation to Dubai, UAE, extensive regional travel and out-of-hours operational responsibility
Calm judgement. Accountable leadership. Operational credibility.
Senior operational leader with extensive experience across security, organisational resilience, crisis management, strategic risk and major incident leadership.
Progressed through increasingly responsible operational and leadership roles during a 26+ year policing career, coordinating specialist resources, assessing evolving threats and providing clear decision support to senior leaders.
Verified technical capability
Microsoft 365 · Power BI · Operational and KPI reporting · Intelligence management systems · Incident and command platforms · Data-led trend analysis
26+Years' operational experience
40+Multidisciplinary personnel led
4Districts in operational scope
550kApproximate resident population served
02 / Capabilities
Leadership that connects risk, response and resilience.
Operational resilience
Continuity, preparedness and structured recovery across complex 24/7 services.
Crisis management
Clear priorities, disciplined command and proportionate action during rapidly evolving incidents.
Executive decision support
Complex intelligence, threat and operational risk translated into concise senior briefings.
Strategic risk assessment
Intelligence-led assessment of emerging threats, impacts and mitigation requirements.
Multi-agency leadership
Coordination across emergency services, specialist teams and partner organisations.
Incident & investigation governance
Incident triage, escalation, evidence preservation, accountable decision records, investigative handover and lessons learned.
People leadership
Performance, welfare, operational standards and development for multidisciplinary teams.
03 / Case studies
Evidence of leadership in difficult moments.
Three deliberately selected studies showing how leadership decisions translate into measurable performance, controlled crisis response and safeguarding outcomes.
01Completed case study · Anonymised
People leadership / Performance improvement / Data-led management
Rebuilding team cohesion and service performance
An 18-person section moved from low morale, strained relationships and declining performance to the highest overall position in the command's departmental KPI rankings.
+11.6Percentage points
Calls answered in target
Calls answered in target
-78.4%Average non-emergency
waiting time
waiting time
-70.2%Abandoned
non-emergency calls
non-emergency calls
+34.4%Contact volume
managed
managed
Read the full case study
Context
Following an extended period of parental leave, I returned to directly supervise an 18-person section within a high-pressure, 24/7 operational control-room environment. The section had previously been performing well, but cohesion and morale had deteriorated, working relationships had become strained and performance had declined across several critical service measures.
Accountability & complexity
I was responsible for restoring service performance while rebuilding a cohesive, supportive working environment. The challenge combined low morale, interpersonal conflict, inconsistent performance, differences in experience and sustained operational demand. A purely target-driven response would not have addressed the underlying causes.
Assessment
I held individual one-to-one meetings with every member of the section to understand their experience and identify barriers. Alongside this qualitative assessment, I used Power BI to review individual and team performance against departmental KPIs, establishing an objective baseline and identifying both strong performers and outliers within each measurable area.
Decisions & leadership
My first priority was to create the conditions in which people could perform effectively. I recognised strong performance, introduced SMART objective plans for colleagues requiring improvement, arranged mediation where conflict was affecting the team and maintained regular one-to-one engagement around performance and wellbeing.
I also engaged subject-matter experts to improve productivity and work quality, while pairing experienced personnel with junior colleagues so that expertise was shared and peer capability developed across the section.
Outcome
Between August 2025 and January 2026, non-emergency calls answered within target increased from 84.9% to 96.5%. Average waiting time fell by 78.4% and abandoned calls reduced by 70.2%, despite contact volumes increasing by 34.4%.
Emergency-call performance also improved: calls answered within target rose from 91.0% to 95.6%, average waiting time reduced by 29.2% and average handling time reduced by 6.3%. Time available for calls increased while post-call administration reduced.
Working relationships became more constructive, morale improved and the section developed a stronger sense of shared responsibility. The review period concluded when I moved to a new role at the end of January 2026. At that point, the section held the highest overall position in the command's departmental KPI rankings.
Learning
Data established where intervention was required, but sustainable improvement came from combining accountability with individual engagement, recognition, mediation, mentoring and peer development. Effective performance leadership is not simply about applying greater pressure; it is about creating clarity, addressing barriers and enabling people to take shared responsibility for higher standards.
02Completed case study · Anonymised
Multi-site crisis leadership / Threat assessment / Resource prioritisation
Coordinating four linked high-risk incidents
Four connected retaliatory attacks across two operational areas were stabilised without reported injury. Scenes were secured for investigation, senior and investigative commanders were briefed, and subsequent enquiries resulted in the recovery of a firearm and the arrest of the identified suspects.
4Linked high-risk
incidents
incidents
2Neighbouring
operational areas
operational areas
4-5hDeveloping
command period
command period
0Reported
injuries
injuries
Read the full case study
Context
During a night shift, I was operating in the dual role of Force Incident Manager and Initial Tactical Firearms Commander when four connected retaliatory attacks developed across two neighbouring areas. They involved vehicles used in targeted attacks, a group armed with bladed weapons and the discharge of a firearm at a residential property.
Accountability & complexity
I held responsibility for the overall operational response and the command of specialist armed resources across all four incidents. Intelligence linked the addresses and suspects after the second report, but detailed information remained limited and witnesses were unwilling to assist. The threat changed as each new incident emerged, while constrained specialist resources required repeated reprioritisation.
Assessment & prioritisation
I maintained a continuous assessment of the connected threats, the location of available resources and the consequences of moving them between scenes. The firearm discharge was given precedence because it represented the clearest escalation and greatest potential risk to life. I requested mutual aid to strengthen capacity and preserve options should further attacks occur.
Decisions & leadership
I directed armed resources to safeguard those present, assess immediate threats and secure each scene. Once specialist involvement at a location was no longer required, I established a separate ground commander to retain scene ownership and protect evidence while releasing armed capability for the next priority.
To deter further retaliation, I established an overt armed presence around addresses identified through intelligence, supported by high-visibility policing. I maintained a common operating picture, briefed the Gold Commander and on-call detective lead, and coordinated with the fire and rescue service and local authority on structural damage assessments.
Outcome
All four scenes were safeguarded and secured without reported injury. The combination of dynamic prioritisation, overt protective presence and high-visibility policing contained the immediate risk, with no further escalation during the command period.
After approximately four hours, the assessed threat had reduced sufficiently for firearms authority to be withdrawn and command was transferred through a structured handover. A firearm connected to the incidents was recovered the following day, and all identified suspects were subsequently arrested.
Learning
Managing connected incidents requires a single, evolving assessment of how threats, people and locations interact. Disciplined command, intelligence-led prioritisation and structured delegation enabled control to be maintained across several simultaneous high-risk incidents despite uncertainty and limited specialist capacity.
03Completed case study · Anonymised
Safeguarding / Dynamic risk management / Cross-border coordination
Safeguarding a child during a cross-border incident
A high-risk missing-person investigation developed into a cross-border vehicle incident requiring patient observation, proportionate pursuit command and a carefully timed intervention.
2Concurrent
command roles
command roles
2Force areas
coordinated
coordinated
1Child safely
recovered
recovered
0Reported
injuries
injuries
Read the full case study
Context
A woman reported that her partner was missing from home, believed to be suicidal and had left in a vehicle. Information indicated a history of substance misuse and an immediate threat to his life. The operating picture changed significantly when enquiries established that he had collected his young son, who was now travelling in the vehicle.
Accountability & complexity
As Force Incident Manager and Tactical Pursuit Commander, I held responsibility for the force-level response and for assessing, authorising and continually reviewing police activity involving the vehicle. I had to protect the missing man, safeguard the child, coordinate the search and balance the risks of intervention against those of allowing the vehicle to continue.
Assessment & initial decision
When the vehicle was located, I decided officers should maintain controlled observation from a distance without immediately alerting the driver. This preserved opportunities for a safe intervention while reducing pressure on him. My preferred approach used greater separation between the vehicle and police units, allowing time to monitor his behaviour and develop proportionate options.
Cross-border coordination
When the vehicle entered a neighbouring force area, I contacted their Force Incident Manager, established a shared understanding of the threat and retained overall command. Their specialist roads-policing resources were incorporated into the plan, preserving continuity of decision-making across the geographical boundary.
Evolving plan
As the vehicle moved onto rural roads, the driver's behaviour became increasingly erratic and the assessed risk rose. Proportionate stopping options were prepared, but before they were required the driver turned onto a track that ended. Recognising that his ability to continue had been substantially reduced, I directed officers to move forward, contain the vehicle and secure the occupants.
Outcome
The incident concluded without injury. The child was recovered safe and unharmed, and the man was detained so that his immediate welfare and safeguarding needs could be addressed. A bladed weapon was recovered, and the man was found to be under the influence of alcohol and drugs, confirming the seriousness of the original assessment.
Learning
Immediate intervention is not always the safest intervention. Controlled observation created time and space while preserving the ability to act. The incident demonstrated the importance of continually reassessing risk, maintaining command across organisational boundaries and recognising when changing circumstances create a safer opportunity to intervene.
All studies are anonymised to protect operational information, personal data, precise locations and sensitive tactics.
04 / Command experience
Policing command, translated for corporate leadership.
Nationally accredited command roles with direct relevance to enterprise risk, business continuity, executive decision support and protective security.
Force Incident Manager
Enterprise crisis leadership & operational resilience
Provides senior decision support across four districts during complex disruption, establishing priorities, governance and accountable decision-making while coordinating continuity and structured recovery.
- Evaluates intelligence, emerging threats and operational impacts.
- Coordinates specialist capabilities and multi-agency partners.
- Establishes evidential priorities, preserves critical scenes and coordinates structured handover to specialist investigators once immediate threats are controlled.
- Maintains clear escalation, decision-making and governance records throughout the incident lifecycle.
- Translates complex intelligence into clear senior recommendations.
- Leads exercises, post-incident reviews and lessons learned.
Tactical Firearms Commander
Protective security & high-consequence risk leadership
Directs specialist armed policing capabilities for high-risk operations involving significant threats to people and public safety, applying threat-led judgement in dynamic environments.
- Sets clear direction where critical decisions are required.
- Coordinates specialist resources around structured risk mitigation.
- Maintains disciplined governance as incidents evolve.
- Balances urgency, proportionality and accountable leadership.
05 / Career & credentials
Built through progressive responsibility across 26+ years.
2026 | Temporary promotion concluded
Temporary Police Inspector
Cleveland Police
Provided senior operational leadership for multidisciplinary teams of 40+ personnel, major and critical incidents, and senior decision support across threat, risk, continuity, preparedness and recovery.
2024 - present
Nationally Accredited Force Incident Manager
Cleveland Police
Critical incident leadership and senior decision support across four districts, connecting complex disruption with continuity and structured recovery.
2021-2026 and 2026-Present
Police Sergeant / 24/7 Control Room Supervisor
Cleveland Police
Leads emergency demand, resource allocation, operational performance, staffing resilience, service quality and continuity in a high-pressure environment.
2001 - 2021
Specialist Operations, High-Risk Incidents & Dog Unit
Cleveland Police
Frontline response, neighbourhood policing, specialist operations, threat assessment, protective security and multi-agency activity.
Credentials & development
- Nationally Accredited Force Incident Manager
- Initial Tactical Firearms Commander / Tactical Firearms Commander
- Tactical Pursuit Commander
- Security Cleared (SC)
- TRiM Practitioner
- Public Order Trained / Public Order Medic
- ISO 22301 - Awareness
- ISO 31000 - Awareness
Professional alignment
- Member, Institute of Strategic Risk Management (M.ISRM)
- MSyI - Application in Progress
Recognition
- Deputy Chief Constable's Commendation for Bravery & Life-Saving Intervention
- Timlin Award for Bravery
- Police Long Service & Good Conduct Medal
- King Charles III Coronation Medal
- Queen Elizabeth II Diamond Jubilee Medal
- Queen Elizabeth II Platinum Jubilee Medal
06 / Connect